The FoodFinity solution gives pet owners the ability to automatically reorder and receive their favorite products before they run out of them. Users set a replenishment threshold via the FoodFinity mobile app to automatically order more of their dog’s favorite product.

A wide selection of Pro Plan dry dog food is available for replenishment through the FoodFinity program. See the full list of products below.

PRO PLAN PUPPY

• Puppy Chicken & Rice Formula

• Puppy Large Breed Chicken & Rice Formula

• Puppy Sensitive Skin & Stomach Salmon & Rice Formula

• Puppy Shredded Blend Chicken & Rice Formula

• Puppy Small Breed Chicken & Rice Formula

• Puppy High Breed Toy Chicken & Rice Formula

PRO PLAN ADULT

• Complete Essentials Shredded Blend Beef & Rice Formula

• Complete Essentials Shredded Blend Chicken & Rice Formula

• Complete Essentials Shredded Blend Salmon & Rice Formula

• Specialized Large Breed Shredded Blend Chicken & Rice Formula

• Specialized Large Breed Chicken & Rice Formula

• Specialized Sensitive Skin & Stomach Lamb & Oatmeal Formula

• Specialized Sensitive Skin & Stomach Salmon & Rice Formula

• Specialized Small Breed Chicken & Rice Formula

• Specialized Small Breed Sensitive Skin & Stomach Salmon & Rice Formula

• Specialized Management Chicken & Rice Formula

PRO PLAN SENIOR

• Bright Mind Adult 7+ Chicken & Rice Formula

PRO PLAN ALL LIFE STAGES

• Sport Performance 30/20 All Life Stages chicken & Rice Formula

iPhone users can install the app from App Store and Android users can install the app from Google Play. You can look for the app with the name FoodFinity.

Keep your mobile app at least 20 inches away from the replenishment device.

Make sure Bluetooth is enabled and allowed on the mobile app. If your mobile app cannot locate the device with Bluetooth on, press the reset button on the replenishment device (round black button). If the reset button does not work, try replacing the battery, use a new AA alkaline battery. The battery must be alkaline to work. If none of the above work, contact the Support team.

Make sure to keep your mobile app 20 inches away from the replenishment device. Make sure to have 2.4 Gigahertz connectivity (This product supports only Wi-Fi 1 - 802.11b, Wi-Fi 3 - 802.11g, Wi-Fi 4 - 802.11n (only 2.4GHz). It doesn't support any modern Wi-Fi as 5, 6, 6E, etc.). Change the battery (AA Alkaline).

No.

If you are able to see ‘My Device’ page with fill level, battery level, last use, and last refill data that means you are successfully onboarded.

No, only one mobile app can be connected to one replenishment device.

Yes, but connect your device with only one mobile phone and reload the application on the other phone.

You should be able to see the battery level on the mobile app. If the level is low, please replace the battery (battery type: AA Alkaline). You will also receive a notification when your battery is running low (after onboarding).

You can adjust the threshold level in two ways: one way is on the My Device page by moving the level on the bin up down and the other is by going to the Settings and setting the level %.

Check your battery and replace it if needed (use new AA alkaline battery). Check your Wi-Fi setting and reconnect. Press the reset button on your device.

No. If you want to connect your device with another account, you need to first delete your device from the existing account. To delete, open the app and go to “My Device” page. Click on the trashcan icon at the bottom of the page. Then click “Yes” in the popup prompt.

The mobile app will guide you through the steps of pairing your connected device to your phone. If your device fails to pair initially, it is best to quit the application and restart the pairing process.

If your connected device becomes dirty, we recommended you dampen a washcloth with water and gently wipe away any debris or residue. Do not submerge or spray your device with cleaning products.

Yes, the connected device prefers Wi-Fi connectivity for the product to work as intended. Maintaining a constant connection to the internet ensures that your device accurately accounts for all user activity and can effectively communicate with the FoodFinity mobile app.

The auto-replenishment solution gives consumers the ability to automatically reorder and receive their Purina Pro Plan products before they run out of them. Users can set a replenishment threshold via the mobile app.